Resource Center

Find out how IT pros can save time in managing help desk tickets and support tasks. Learn some easy and effective ways to allow IT pros to simplify the manual and time-consuming process of providing IT support to end-users.

Most organizations today are evolving toward a hybrid IT enterprise architecture, meaning their operations are split between the cloud and the traditional on-premises network. Many important enterprise applications are moving to the cloud, along with some more basic infrastructure such as storage and application development platforms. When cloud services falter, you need to know why – but often lack visibility beyond the firewall.

Databases are one of the last frontiers for virtualizing into a VMware environment. They can be very resource intensive, so many companies have been hesitant to move them into a virtual environment. Most of the hesitation has come from poor experiences during initial tests of VMware. Many of our customers are successfully running databases inside VMware and the key for them was monitoring the correct metrics that can help show where the bottlenecks are. This paper will review the VMware metrics that helped many companies have a far better virtualization experience.

Routing protocols are used to determine the optimal path for data communication between network nodes. Modern enterprise networks need dynamic routing tables that automatically adjust if there are any traffic or topology changes. The routing protocols are employed when your organization’s network grows to the point where static routes are unmanageable.

No matter how carefully you’ve planned your network design, how much redundancy is built in or how proactive you are in your monitoring, network problems are bound to arise. When that happens, you need the steps and tools to troubleshoot the problem quickly and minimize impact to your users. This paper provides basic guidance on overall troubleshooting and takes a closer look at five common issues.

Improving your network’s performance requires both quantitative and qualitative data. Cisco’s Internet Protocol Service Level Agreement (IP SLA) builds on network monitoring system (NMS) data to add qualitative data from Cisco devices that measure the service quality of the path to other devices. If you’re new to IP SLA, you’ll get up to speed quickly, and learn how to apply network operations cautiously to minimize network impact.

This paper discusses the best practices to improve the quality of tech support and offer tips on how to deliver next generation customer support.