Resource Center

Find out how IT pros can save time in managing help desk tickets and support tasks. Learn some easy and effective ways to allow IT pros to simplify the manual and time-consuming process of providing IT support to end-users.

Most organizations today are evolving toward a hybrid IT enterprise architecture, meaning their operations are split between the cloud and the traditional on-premises network. Many important enterprise applications are moving to the cloud, along with some more basic infrastructure such as storage and application development platforms. When cloud services falter, you need to know why – but often lack visibility beyond the firewall.

One of the major concerns looming over IT business strategy today is getting Virtual Desktop Implementation (VDI) successful. This whitepaper will help you understand the key elements of your VDI infrastructure. The key factors that impact the size, capacity, and performance of this infrastructure. How to monitor and manage this infrastructure to ensure reliability and performance. And finally, how to optimize storage for VDI.

A big part of an organization’s success is from ensuring that end-users and customers have uninterrupted access to their technology. Help desk plays a crucial role in aligning your business goals with your IT goals. This white paper discusses how to select a comprehensive help desk tool that helps streamline and simplify your help desk processes.

The concept of anytime, anywhere IT support is here to stay because end-users require support, computers require troubleshooting and servers require update and maintenance. With a multitude of remote support solutions available in the market, this whitepaper helps you identify the right remote support tool for your needs.

As work environments become more collaborative, organizations are transferring enormous amounts of information. During these transfers, sensitive corporate data can be exposed to unauthorized 3rd-parties—especially when the file transfers occur over insecure channels, or when data gets stored on the public cloud. Learn how Serv-U® MFT Server from SolarWinds® serves as a secure alternative to the cloud-based solutions for transferring files inside and outside the enterprise.

While virtualization has been a hot topic in the IT sphere for a number of years, we’re still only at the beginning of the journey when it comes to understanding how to manage these new infrastructures. Barb Goldworm (Focus) talks to Sanjay Castelino (SolarWinds) about virtualization, network and infrastructure management.