Resource Center

Find out how IT pros can save time in managing help desk tickets and support tasks. Learn some easy and effective ways to allow IT pros to simplify the manual and time-consuming process of providing IT support to end-users.

Most organizations today are evolving toward a hybrid IT enterprise architecture, meaning their operations are split between the cloud and the traditional on-premises network. Many important enterprise applications are moving to the cloud, along with some more basic infrastructure such as storage and application development platforms. When cloud services falter, you need to know why – but often lack visibility beyond the firewall.

The challenge of finding rogue devices is complicated by two factors. The first is network complexity and the second is the persistence of forensic data. Clearly this is a problem for mobile or intermittent rouge systems and may make it impossible to perform an analysis days after an incident has occurred. Learn how SolarWinds User Device Tracker delivers automated user and device tracking along with port tracker and powerful switch port management capabilities so you can stay in control of who and what are connecting to your network.

For years, there has been a feature battle between VMware vSphere® and Microsoft Hyper-V®. Historically, vSphere has won the feature battle, however with Hyper-V 2012 Microsoft has significantly closed the gap. Find out exactly how vSphere 5.1 and Hyper-V 2012 compare in this round of the hypervisor battle. In this paper, we will provide a comparison of the architectures and key features of both products.

Microsoft SQL Server Extended Events, a replacement for Trace, can provide you with a useful and very customizable framework for managing very technical, low-level event information about a SQL Server database and its instances. In this white paper, Janis Griffin, Senior DBA at Confio, explores how Extended Events are different than Trace, how to best use them as a deep-dive, complementary tool to a lightweight continuous performance monitoring solution such as Confio Ignite, and guidelines for getting started with them.

Read this research brief by HDI and understand the requirements and factors influencing technical service and support in the education sector. Find out how educational institutions and businesses deal with customer service and, and how they can effectively improve customer service, reduce costs, and increase efficiency for technical support.

In order to have a responsive and resilient website, there are critical decisions you should make in the planning process with regard to security, load testing, load balancing and scalability. In this paper, Terri Donahue, Microsoft IIS MVP, outlines specific decisions and tasks you should perform to effectively plan and implement your IIS environment.