Extended support options for SolarWinds' customers
Adeptec offers premier support services for organizations that require a higher-level of support for SolarWinds® software.
Premier Support provides you with access to SolarWinds experts, to help you address problems encountered with the deployment and management of SolarWinds software.
Support incidents include troubleshooting a specific problem, error message, or functionality in SolarWinds software that is not working as intended.
Need help with a technical problem? Lean on our SolarWinds expertise using premier support services from Adeptec.
What are the benefits of Premier Support with Adeptec?
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AvailabilityPremier Support is available from Monday through Friday, 8 A.M. to 5 P.M. local time with severity 1 support availability 24/7/365. |
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Responsive ServiceFormal escalation procedures ensure the appropriate level of attention is applied to each support incident until final resolution. |
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Proven MethodologyA systematic approach to troubleshooting results in expedited problem resolution with minimal downtime for reported incidents. |
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Flexibility and ScalabilityPremier Support is highly flexible and can be customized and scaled to meet the needs of your organization. |
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