Solution Overview
SolarWinds Service Desk
A modern IT service management (ITSM) solution to eliminate barriers to employee support services
At A Glance
SolarWinds® Service Desk, previously Samanage Service Platform, is a cutting-edge service desk for IT or any other department. Uniting employees around the world, the SolarWinds ITSM solution is designed to empower you to provide exceptional services in more personal and proactive ways.
Features Overview
- Incident management consolidates, manages, and prioritizes incoming tickets.
- Service catalog standardizes service request and fulfillment processes.
- Fully integrated IT asset management compiles hardware, software, POs, and more.
- Service portal for users to have a single place to submit tickets and requests.
Key Features
Ticketing
Incident Management Software.
Simplify your ticketing system with incident management solutions.
Self-Service Portal
Employee Service Portal.
Speed service requests with an intuitive employee service portal.
Knowledge Base
Help Desk Knowledge Base
Maintain support resources with knowledge base management tools.
IT Asset Management
IT Asset Lifecycle Management
Automate IT asset management and manage license compliance from the cloud.
Change Management
IT Change Management.
Simplify change management processes while reducing error, minimizing downtime and change failure, and driving consistency across your organization.
Service Level Management
Service Level Management.
Establish rules to maintain appropriate service levels.
Resources
| There are no case studies for this product. |
| There are no datasheets for this product. |
| There are no infographics for this product. |
| There are white papers for this product. |
- Case Studies
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There are no case studies for this product. - Data Sheets
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There are no datasheets for this product. - Infographics
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There are no infographics for this product. - White Papers
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There are white papers for this product.