Course 1253A
Administering SolarWinds Service Desk
Details
| Target Audience: | IT Professionals | Event type: | Scheduled |
|---|---|---|---|
| Developer: | SolarWinds | Delivery method: | Virtual Instructor-Led Training |
| Technology: | Service Desk | Duration: | 5 Days |
| Revision: | A | Language | English |
| First published: | 16 December 2016 | Course abstract: | ATS-Course-1253A-SW-SD |
Course Overview
About course
This five day training course helps you build a strong understanding of SolarWinds® Service Desk®.
The course covers the following topics:
SD Architecture, System Requirements, Service Desk Web Console, Users and Groups, and Advanced Configuration including: Service Catalog, Incident Management, Change Management, Service Level Agreements, Asset Management, and Report Management.
This course leverages our deep industry experience and SolarWinds best practices for Service Desk.
Course Outline
Module 1: SD Overview
Module 2: Defining Network and System Requirements
Module 3: Setup and Advanced Configuration
Module 4: Implementing SolarWinds Service Desk
Module 5: Understanding SolarWinds Licensing
Module 6: Navigation of SolarWinds Service Desk Web Console
Module 7: Working with SolarWinds Service Desk
Module 8: Business Case Scenarios
Prerequisites
The candidates for this course should meet the following prerequisites:
○ Basic knowledge of the Microsoft® Windows® operating system and its core functionality.
○ Experience working with, and configuring, Windows client operating systems, such as Windows 7/8/10.
○ Some experience with Windows Server Administration.
Pricing & Registration
| Product ID | ATS-Course-1253A-SW-SD |
|---|---|
| Price | $10,000 USD for up to 10 participants |
| Purchase |
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